Grievance Redressal

Last updated: July 2026

At AgriAxom, we are committed to resolving customer concerns promptly and fairly. If you have any grievance related to our products or services, please follow the process outlined below.

How to Raise a Grievance

You can raise a grievance through any of the following channels:

Email: support@agriaxom.com
Phone/WhatsApp: Contact us through our website
Written Request: Send a written complaint to our registered office in Assam

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer:

Name: Grievance Officer, AgriAxom
Email: grievance@agriaxom.com
Address: AgriAxom, Assam, Northeast India

Resolution Timeline

We aim to acknowledge your grievance within 48 hours and resolve it within 15 working days from the date of receipt.

Escalation

If you are not satisfied with the resolution provided, you may escalate the matter to the relevant consumer forum or regulatory authority as per applicable Indian laws.