Return & Refund Policy

Return & Refund Policy

Last updated: July 2026

At AgriAxom, we take pride in delivering fresh, high-quality agricultural products directly from Northeast India's farmers. Please read our return and refund policy carefully.

Eligibility for Returns

Due to the perishable nature of our products, we accept return or refund requests only in the following cases:

  • Wrong product delivered
  • Damaged or spoiled product upon delivery
  • Product significantly different from description

How to Request a Return

To initiate a return, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • Description of the issue

Contact us at: info@agriaxom.com or WhatsApp us.

Refund Process

Once your return request is approved, refunds will be processed within 5-7 business days to your original payment method.

Non-Returnable Items

Perishable goods that have been opened or used cannot be returned unless they are damaged or incorrect.

B2B Orders

For bulk B2B orders, return and refund terms are governed by the individual purchase agreement. Please contact our B2B team for assistance.

Contact Us

For any return or refund queries, reach us at: info@agriaxom.com